Shipping policy

Delivery Policy

Free Delivery for orders in UK only and for orders above £200.

  1. Licence. Rights to cancel the order.
    Some of our products, depending on the country of delivery will require government export license. End-user certificate (EUC) will be required. obtaining an export license takes about 20 days from the date of receipt of EUC by Rongland Ltd.
    If the export license has been rejected by the British authorities, Rongland Ltd will cancel the order and refund any payments received.
    1. Standard Delivery Time

    Most our products are made on special orders, unless product you order we have on stock the standard delivery time is 2-3 weeks from the date of order.

    Please be aware however, that occasionally, circumstances can arise that are out of our control which may delay your parcels in getting to you in time. Therefore, if you receive your items after the required date, then they can be returned to us via our returns procedure.

    1. What time in the day would I receive my delivery?

    It’s not possible to specify a time in the day when you would receive your parcel. Our courier normally deliver between 8am and 6pm. However you will receive a tracking number and a dispatch notification. You can track your parcel online or contact us and we could be able to give you a rough estimate delivery time, Courier’s schedules, due to traffic and other factors, may usually change.

    1. Modification of the delivery address after an order has been placed

    It’s possible to change the delivery addresses before the order is delivered. Nevertheless, if the parcels have already been shipped there may be an additional fee to modify the delivery address, if it means re-routing the parcels. We would advise you of any additional fees before re-routing the parcels.

    1. Can I request that my parcel be left somewhere safe if I am not in?

    It is better if someone can be in to receive the delivery, but we do realise this is not always possible. You can, at your own risk, specify a safe place for your parcels to be left without a signature. In this case, we will not be responsible for any loss or damage to your parcels.

    1. Delivery restrictions
    • 1.The parcel will be delivered at the ground front door of the building specified. To take the parcel further is at the discretion of the delivery driver.
    • 2.According to the size of your order, this may be delivered on a pallet. Please advise us in at the time of ordering if you feel that you are not able to accept a pallet delivery or if there are delivery restrictions at your delivery address.
    • Delivery drivers are not contracted to carry any goods into premises or up any stairs. They can pull the pallet by means of a pallet truck as far as they can, but they would not remove the items from the pallet or take the pallet away. Taking a pallet away is at the complete discretion of the individual delivery driver.
    • 3. We cannot deliver to PO addresses.
    1. Damaged/Missing/Faulty Items

    All goods must be fully checked within 7 days of delivery and any damages/faults/shortages must be reported within the 7 days. If the outside of the parcel appears to be in a bad state of repair then please sign for the parcel as damaged. Here our quick guidelines:

    1. Sign the delivery note damaged on any parcels that obviously appear to be damaged
    2. Check ALL the items and report any breakages/faults/shortages within 7 days of delivery. All damaged items must be reported in one email.
    3. Contact us by either logging into your account and submitting a new request or using the contact us section at the bottom of this page, specifying what is broken, missing or faulty.
    4. Please supply any photographic evidence you can so we can raise it with the couriers.
    5. We will offer to arrange a replacement or refund for your broken items.