Refund policy
Returns Policy
The items aren’t quite right for what I intended, can I send them back?
We do accept returns if you are not happy with your goods. Under Distance Selling Regulations you have the right to cancel the contract upon notice and return the Goods to us (at your expense) to our address within 14 calendar days starting the day after delivery.
The returns guidelines:
1.Visit our Contact Us page which can be found at the bottom of the website. Have your order number handy.
2 Notify us of which items you wish to return and giving us a reason why. This will help us in improving our services.
- We will send you a returns form to complete. This helps us arrange a smooth collection.
- Return the items in their original condition, including packaging and obtain proof of return from the carrier, if returning them yourself.
5 .We will then either arrange the collection or wait for your items to be returned yourself. We must receive items back within 14 days of the delivery date and we must have been notified of your intention to return the goods within 14 days.
6.Refunds will be processed within 14 days of cancellation, less any applicable return fees which are the responsibility of the customer.
7. Customer service office is located in Poland at:
Grzybowska Street number 5 apt 31800-132 Warsaw