Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

About Us
This website www.idealshopuk.com is owned and operated by: Rongland Ltd, 152 - 160 City Road, London EC1V 2NX,United Kingdom,tel. +44 203 693 39 51 email: sales@rongland.co.uk, Company No: 10507909, If you need to contact us please use the details above. 

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Rongland Ltd. The collective work includes works that are licensed to Rongland Ltd. Copyright 2003, Rongland Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Rongland Ltd or purchasing Rongland Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Rongland Ltd or to purchase Rongland Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Rongland Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Rongland Ltd used in the site are trademarks or registered trademarks of Rongland Ltd

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Rongland Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Rongland Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Rongland Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Rongland Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Rongland Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Rongland Ltd product is mistakenly listed at an incorrect price, Rongland Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Rongland Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Rongland Ltd shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Rongland Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Rongland Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Rongland Ltd.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Rongland Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Rongland Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Rongland Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Rongland Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Rongland Ltd in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Rongland Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Rongland Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Rongland Ltd, Rongland Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Rongland Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Rongland Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Delivery Policy

Free Delivery for orders in UK only.

  1. Licence. Rights to cancel the order.
    Some of our products, depending on the country of delivery will require government export license. End-user certificate (EUC) will be required. obtaining an export license takes about 20 days from the date of receipt of EUC by Rongland Ltd.
    If the export license has been rejected by the British authorities, Rongland Ltd will cancel the order and refund any payments received.
    1. Standard Delivery Time

    Most our products are made on special orders, unless product you order we have on stock the standard delivery time is 2-3 weeks from the date of order.

    Please be aware however, that occasionally, circumstances can arise that are out of our control which may delay your parcels in getting to you in time. Therefore, if you receive your items after the required date, then they can be returned to us via our returns procedure.

    1. What time in the day would I receive my delivery?

    It’s not possible to specify a time in the day when you would receive your parcel. Our courier normally deliver between 8am and 6pm. However you will receive a tracking number and a dispatch notification. You can track your parcel online or contact us and we could be able to give you a rough estimate delivery time, Courier’s schedules, due to traffic and other factors, may usually change.

    1. Modification of the delivery address after an order has been placed

    It’s possible to change the delivery addresses before the order is delivered. Nevertheless, if the parcels have already been shipped there may be an additional fee to modify the delivery address, if it means re-routing the parcels. We would advise you of any additional fees before re-routing the parcels.

    1. Can I request that my parcel be left somewhere safe if I am not in?

    It is better if someone can be in to receive the delivery, but we do realise this is not always possible. You can, at your own risk, specify a safe place for your parcels to be left without a signature. In this case, we will not be responsible for any loss or damage to your parcels.

    1. Delivery restrictions
    • 1.The parcel will be delivered at the ground front door of the building specified. To take the parcel further is at the discretion of the delivery driver.
    • 2.According to the size of your order, this may be delivered on a pallet. Please advise us in at the time of ordering if you feel that you are not able to accept a pallet delivery or if there are delivery restrictions at your delivery address.
    • Delivery drivers are not contracted to carry any goods into premises or up any stairs. They can pull the pallet by means of a pallet truck as far as they can, but they would not remove the items from the pallet or take the pallet away. Taking a pallet away is at the complete discretion of the individual delivery driver.
    • 3. We cannot deliver to PO addresses.
    1. Damaged/Missing/Faulty Items

    All goods must be fully checked within 7 days of delivery and any damages/faults/shortages must be reported within the 7 days. If the outside of the parcel appears to be in a bad state of repair then please sign for the parcel as damaged. Here our quick guidelines:

    1. Sign the delivery note damaged on any parcels that obviously appear to be damaged
    2. Check ALL the items and report any breakages/faults/shortages within 7 days of delivery. All damaged items must be reported in one email.
    3. Contact us by either logging into your account and submitting a new request or using the contact us section at the bottom of this page, specifying what is broken, missing or faulty.
    4. Please supply any photographic evidence you can so we can raise it with the couriers.
    5. We will offer to arrange a replacement or refund for your broken items.

    Returns Policy

    The items aren’t quite right for what I intended, can I send them back?

    We do accept returns if you are not happy with your goods. Under Distance Selling Regulations you have the right to cancel the contract upon notice and return the Goods to us (at your expense) to our address within 14 calendar days starting the day after delivery.

    The returns guidelines:

    1.Visit our Contact Us page which can be found at the bottom of the website. Have your order number handy.

    2 Notify us of which items you wish to return and giving us a reason why. This will help us in improving our services.

    1. We will send you a returns form to complete. This helps us arrange a smooth collection.
    2. Return the items in their original condition, including packaging and obtain proof of return from the carrier, if returning them yourself.

    5 .We will then either arrange the collection or wait for your items to be returned yourself. We must receive items back within 14 days of the delivery date and we must have been notified of your intention to return the goods within 14 days.

    6.Refunds will be processed within 14 days of cancellation, less any applicable return fees which are the responsibility of the customer.